Terms & Conditions

Welcome to Inteblu. By using our website, you agree to comply with and be bound by the following terms. Please read them carefully before placing any order or using our services.

1. General Terms

  • By accessing our website, you agree to these terms and all applicable laws and regulations. If you do not agree, please refrain from using our site.
  • We reserve the right to modify these terms at any time, and changes will be posted here. Continued use of the site constitutes acceptance of these modifications.

2. Products & Pricing

  • All prices and product descriptions are subject to change without notice.
  • We make every effort to display product colors and details accurately, but cannot guarantee that your monitor’s display will be accurate.
  • Sales and promotions may have specific terms, which will be indicated on the relevant product pages.

3. Orders & Payments

  • By placing an order, you agree to provide accurate payment and contact information.
  • We reserve the right to refuse any order for any reason, including product availability or suspected fraud.
  • Payment is processed at the time of order confirmation. Accepted payment methods will be displayed during checkout.

4. Shipping & Delivery

  • Shipping costs and estimated delivery times vary by location and will be calculated at checkout.
  • We are not responsible for delays due to unforeseen circumstances or shipping carrier issues.
  • For detailed shipping information, please refer to our Shipping Policy.

5. Returns & Refunds

  • If you are unsatisfied with your purchase, please refer to our Returns Policy for information on returns and exchanges.
  • Returned items must be in original condition and packaging, and a refund will be issued according to the terms of our Returns Policy.

6. Intellectual Property

  • All content on this site, including text, images, and logos, is the property of Inteblu and may not be used without our permission.
  • Unauthorized use of any content may result in legal action.

7. Limitation of Liability

  • We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.
  • To the extent permitted by law, our liability is limited to the amount paid for the relevant product.

8. Contact Us

  • If you have any questions regarding these terms, please contact us at order@inteblu.com.

Return & Refund Policy

We prioritize your satisfaction with every purchase. Please review our comprehensive Return, Refund, and Exchange Policy below:

 Order Inspection Upon Delivery:

- Upon receiving your order, inspect the product in the presence of the delivery personnel, who will wait for 5-10 minutes.

- If the product is damaged, defective, incorrect, or has any size or pricing issues, return it immediately to the delivery person after confirming with our customer service.

 Eligibility for Refund and Exchange:

- Items must be unused, in the same condition as received, and in the original packaging with all the tags intact.

- Items that are damaged, used, or not in their original condition may not qualify for a refund or exchange.

- Refund and exchange requests must be made within 7 days of receiving the product.

 Initiating a Refund or Exchange:

To initiate a refund or exchange, contact our customer service team:

- Email order@inteblu.com or call +8801906198494 with your order number and details of the issue.

- Our team will review your request and notify you of the approval or rejection of your refund or exchange.

 Refund Process:

- If approved, the refund will be processed, and a credit will be applied to your original payment method within 7-10 working days.

- For late or missing refunds, please check your bank account again and contact your card issuer or MFS provider. If you still haven't received your refund, contact us at order@inteblu.com.

 Exchange Conditions:

- No cash refunds will be provided for exchanges.

- Keep your invoice safe and intact as it is required for any exchanges.

- For cash on delivery orders, customers must bear all delivery charges for product delivery, return, or exchange.

 Discounted Products:

- Discounted products cannot be returned or exchanged, and no cashback will be provided.

- Discounted products are not eligible for additional coupon code discounts.

- Discount offers may vary between physical outlets and online store promotions.

 Changes to this Policy:

- We reserve the right to modify this policy at any time. Changes will take effect immediately upon posting on our website.

 By making a purchase on our website, you agree to and accept the terms of this Return, Refund, and Exchange Policy. For any queries or assistance, please contact our customer service team. Thank you for shopping with Inteblu.

 

Privacy Policy

This Privacy Policy describes how Inteblu ("we," "us," or "our") collects, uses, shares, and protects the information obtained from users ("you" or "your") of our e-commerce website inteblu.com.bd.

Information We Collect

We may collect personal information such as:

  • Name
  • Contact information including email address, mailing address, and phone number.
  • Payment details
  • Demographic information
  • Preferences and interests

We collect this information when you:

  • Make a purchase.
  • Create an account.
  • Sign up for newsletters or promotions.
  • Contact our customer support.
  • Interact with our website through cookies and similar technologies.

How We Use Your Information

We use the collected information for the following purposes:

  • To process your orders and payments
  • To personalize your shopping experience
  • To improve our products and services
  • To send promotional emails and newsletters
  • To communicate with you regarding your orders, inquiries, or account-related matters

Information Sharing

We may share your information with:

  1. Service providers who assist us in operating our website or conducting our business
  2. Third-party partners for marketing or promotional purposes
  3. Law enforcement or government agencies when required by law or to protect our rights.

Data Security

We implement appropriate security measures to protect your information. However, please note that no method of transmission over the internet or electronic storage is entirely secure.

Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Object to the processing of your data
  • Opt-out of receiving marketing communications.

 Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at order@inteblu.com.

This Privacy Policy was last updated on 14-11-2024.