Return, Refund & Exchange Policy

We prioritize your satisfaction with every purchase. Please review our comprehensive Return, Refund, and Exchange Policy below:

 

Order Inspection Upon Delivery:

- Upon receiving your order, inspect the product in the presence of the delivery personnel, who will wait for 5-10 minutes.

- If the product is damaged, defective, incorrect, or has any size or pricing issues, return it immediately to the delivery person after confirming with our customer service.

 

Eligibility for Refund and Exchange:

- Items must be unused, in the same condition as received, and in the original packaging with all the tags intact.

- Items that are damaged, used, or not in their original condition may not qualify for a refund or exchange.

- Refund and exchange requests must be made within 7 days of receiving the product.

 

Initiating a Refund or Exchange:

To initiate a refund or exchange, contact our customer service team:

- Email order@inteblu.com or call +8801906198494 with your order number and details of the issue.

- Our team will review your request and notify you of the approval or rejection of your refund or exchange.

 

Refund Process:

- If approved, the refund will be processed, and a credit will be applied to your original payment method within 7-10 working days.

- For late or missing refunds, please check your bank account again and contact your card issuer or MFS provider. If you still haven't received your refund, contact us at order@inteblu.com.

 

Exchange Conditions:

- No cash refunds will be provided for exchanges.

- Keep your invoice safe and intact as it is required for any exchanges.

- For cash on delivery orders, customers must bear all delivery charges for product delivery, return, or exchange.

 

Discounted Products:

- Discounted products cannot be returned or exchanged, and no cashback will be provided.

- Discounted products are not eligible for additional coupon code discounts.

- Discount offers may vary between physical outlets and online store promotions.

 

Changes to this Policy:

- We reserve the right to modify this policy at any time. Changes will take effect immediately upon posting on our website.

 

By making a purchase on our website, you agree to and accept the terms of this Return, Refund, and Exchange Policy. For any queries or assistance, please contact our customer service team. Thank you for shopping with Inteblu.